Even though the VirtualX Teacher Guide is designed to help you work confidently from start to finish, sometimes you might still need extra support or want to explore more advanced tools. That’s where the VirtualX Help Centre comes in.
This appendix gives you quick and direct links to trusted resources you can use any time to learn, fix problems, or contact support.
🆘 Where to Find Help
The official VirtualX Help Centre is available at:
🔗 https://help.virtualx.tv
You can access it 24/7 on your computer or mobile device.
🔎 Common Help Centre Categories
| Category | What You’ll Find |
| 🧑🏫 Teacher Tutorials | Step-by-step videos and guides on how to create lessons, add quizzes, and track students |
| 🛠️ Troubleshooting | Fixes for common problems like login issues, missing content, or file uploads |
| 📥 Submissions & Marking | How to receive, grade, and return assignments |
| 📊 Reports & Analytics | How to use front-end data to understand student progress |
| 🎓 Certificates & Badges | How to assign, reset, or customise course achievements |
| 🐉 Dragon Mentor AI Tools | How to get the most out of the built-in AI assistant |
| 🔐 Account & Security | Reset passwords, manage profiles, or check login history |
| 🎯 Teacher Community Tips | Articles, advice, and real classroom examples shared by other teachers using VirtualX |
🔗 Direct Quick Links
| Action | Help Link |
| How to create a new course | Create a Course Guide |
| Upload a SCORM or H5P lesson | Upload Interactive Content |
| Reset a learner’s quiz | Reset Quiz Attempts |
| Use Dragon Mentor AI | AI Guide for Teachers |
| Manage Certificates & Badges | Award Certificates |
| Export progress reports | Export Reports |
| Troubleshoot login problems | Login Help |
| Ask a question (contact form) | Get Support |
💡 These links are always updated to match the latest VirtualX tools and layout.
🧑🏽🏫 Example in Action:
Mr. Radebe is stuck while uploading a quiz with video. He visits help.virtualx.tv, clicks “Teacher Tutorials”, and finds a guide that shows him how to embed a YouTube link inside the quiz. Within minutes, he’s back on track.
📌 Tip: Bookmark the Help Centre
We recommend saving this link in your browser or home screen:
🔖 https://help.virtualx.tv
So you can access it anytime—during school hours, planning time, or while working from home.
✅ Summary
The VirtualX Help Centre is your go-to support space. Whether you’re solving a problem, learning something new, or just want to improve your skills, everything you need is just a click away.
